Refund policy

1. Return Eligibility Criteria

To be eligible for a return:

  • The item must be unused, unworn, and in original condition.

  • The product must be returned in its original packaging with all tags, labels, accessories, manuals, and invoices.

  • The return request must be made within the specified return timeframe (see below).

  • The item must not fall under the non-returnable category.

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You may request a return within [X DAYS] from the date of delivery.

Return requests submitted after [X DAYS] may not be accepted unless required under applicable consumer protection laws.

To initiate a return, please contact us at [EMAIL ADDRESS] with:

  • Your order number

  • Product details

  • Reason for return

  • Photos (if applicable)

3. Refund Process and Timing

Once we receive and inspect the returned product:

  1. We will notify you of approval or rejection of your refund.

  2. If approved, your refund will be processed to your original payment method.

Refund timeline:

  • Refund will be processed within [REFUND PROCESSING TIME] after approval.

  • Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Shipping charges (if applicable) are non-refundable unless the return is due to our error.

4. Exchange Options

We offer exchanges under the following conditions:

  • Size exchange (if applicable)

  • Replacement for damaged or defective items

  • Exchange for incorrect product received

Exchange requests must be made within [X DAYS] of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund instead.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Contact us within [X DAYS] of delivery.

  • Provide clear photos or videos showing the issue.

Once verified, we will offer:

  • A free replacement, or

  • A full refund (including shipping charges, if applicable)

Failure to report damaged items within the specified timeframe may result in rejection of the claim.

6. Non-Returnable Items

The following items are not eligible for return:

  • Personalized or customized products

  • Perishable goods

  • Hygiene-sensitive products (e.g., innerwear, cosmetics, etc.)

  • Digital/downloadable products

  • Gift cards

  • Items marked as “Final Sale”

Please check product descriptions carefully before purchasing.

7. Return Shipping Costs

Return shipping responsibility:

  • If the return is due to a defect, damage, or incorrect item sent by us — we will bear the return shipping cost.

  • If the return is due to change of mind or incorrect order by the customer — return shipping charges will be borne by the customer.

In some cases, a return shipping fee may be deducted from the refund amount.

8. Cancellation Policy (Optional Section)

Orders may be canceled before shipment.
Once the order has been shipped, it cannot be canceled and must go through the return process.

To cancel an order, contact [EMAIL ADDRESS] immediately with your order details.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company or bank.

  3. If the issue persists, contact us at [EMAIL ADDRESS].

10. Contact Us

For any return or refund inquiries, please contact:

[STORE NAME]
Email: [EMAIL ADDRESS]
Customer Support Hours: [BUSINESS HOURS]
Address: [BUSINESS ADDRESS]